Overview –

Challenges –

1. Strict Access Control Needed

The customer wanted a system where:

• No user, including admin, can delete documents.
• Edit, delete and format access should be given only to selected users.
• Permissions must match internal pharma compliance requirements.

2. Simple and Flexible Workflow

The team required:

• A workflow that is easy to configure as per their processes.
• In case a document is rejected, it should follow clear rules whether it can be corrected or not based on access rights.
• Full transparency of workflow actions.

3. No Change Allowed After Approval

Once the document is approved:

• It should become read-only.
• No modification or deletion should be allowed, not even by the admin.

4. Complete Audit Trail

The customer needed:

• Tracking of every change, deletion attempt or action taken.
• Clear visibility of deleted documents through the admin panel.
• Proper logs to support internal and external audits.

5. Compliance Clarification

They also enquired if the DMS undergoes any regulatory inspections or validation after implementation. This was cross-checked with our pharma clients using similar systems.

Solutions offered by Network Techlab –

Network Techlab implemented a secure and easy-to-use Document Management System (DMS) tailored for pharmaceutical operations. The solution included:

1. Role-Based Access Control
2. No delete or edit rights after approval
3. Easy workflow configuration
4. Complete audit trail and activity logs
5. Compliance-ready features
6. Faster access to documents from any location
7. Centralized storage with version control

The system was deployed with training and support for their teams to ensure smooth adoption.

Benefits –

After implementation, the customer achieved:

• Better control over sensitive documents
• Zero risk of accidental deletion or manipulation
• Streamlined approvals with faster processing
• Easy traceability for audits and reviews
• Higher productivity due to quick document access
• Secure and compliant document storage

Conclusion –

Network Techlab’s DMS solution helped the customer simplify their daily operations, strengthen document security and improve overall workflow efficiency. The organization now manages all their critical documents with confidence, compliance and complete transparency.

To know more about our services, kindly visit www.netlabindia.com.

If you have any query or would like to request a demo for any of our services, please feel free to connect with us at info@netlabindia.com or 8879004536